LTCOP: Long Term Care Ombudsman Program

The LTC Ombudsman Program serves as an advocate and resource for persons who reside in long-term care facilities, such as nursing homes and assisted living centers. Ombudsmen help residents and their families understand and exercise their rights through empowering, educating and advocating. Working with the resident, the Ombudsmen try to resolve and effectively address concerns within the facility which impact health, safety and quality of life.

To make a referral:

Resource Center for Independent Living (RCIL)
409 Columbia Street
Utica, NY 13503
315-797-4642 or
toll-free at 1-800-627-2981

New York State Ombudsman Hotline
to speak with a state Ombudsman.

Patient Care Hotline
to report physical abuse, mistreatment, or neglect. 1-888-201-4563

Nursing Home Information: