Quickly Get the Care You Need

Our innovative Oneida County Nurse Navigation program ensures you quickly reach the most appropriate level of care based on your needs. This may include transportation to a local clinic, urgent care or hospital emergency department. You talk to a licensed nurse to make that decision, together.

Program Overview

The Oneida County Nurse Navigation program, designed and implemented by Global Medical Response, works by routing dispatcher-triaged 911 callers with non-emergent injuries or illnesses to a New York State Licensed nurse for assessment. A nurse will then assess a caller's symptoms and refer them to the most appropriate medical care.

Steps taken by the Nurse Navigator could include a virtual visit with a board-certified emergency physician, home health suggestions to best meet a patient’s needs, or transport, without an ambulance, to a non-emergent local healthcare provider.

The patient benefits through the more direct communication and care that can save time and money. Medical information provided during calls will continue to be considered private patient information. 

How It Works

Nurse Navigation Flowchart

FAQs

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What is the Oneida County Nurse Navigation Program?

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When should I call 911?

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Will EMS providers still respond and transport me to a hospital if I call 911?

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Who will determine if I am transferred to the Oneida County Nurse Navigation Program?

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How will a determination be made about which medical clinic I will be referred to?

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Will the nurse schedule a clinic appointment for me at the medical clinic at a predetermined time?

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Will the staff know when I will arrive and why?

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Will the medical providers be able to prescribe medication during my visit?

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Should I call 911 to schedule any follow-up or future appointments at the medical clinic in which I was seen?

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What happens if the nurse determines that my condition warrants transport to a hospital emergency department?

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What are the qualifications of the Nurse Navigators?

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If I talk to the nurse and still want to be transported to the hospital by ambulance, what happens then?

Oneida County Partners