Overview

The Child Support program is not an income-based program; any parent, guardian, or caretaker of a child or children under the age of 21 can apply for child support services. You do not need to be in receipt of any assistance programs to receive child support services. However, if you apply for Temporary Assistance and there is a child or children under the age of 21 in the household, and one or both child(ren)’s parents are not living in the household, you will automatically be referred for child support services.

The Child Support Unit can also assist a child under the age of 21 or a noncustodial parent or putative (alleged) father with child support/paternity/parentage matters.

What Services does the Support Unit provide?

The Child Support Unit partners with families to provide a variety of services including:  

  • Further education and explanation regarding all services provided
  • Assistance with the application process
  • Establishment and maintenance of case records
  • Location of parents
  • Establishment of legal paternity/parentage
  • Establishment and/or modifications of an order of support and/or medical support
  • Collect and disburse court ordered support- We act as a neutral go-between for the collection and disbursement of support payments.
  • Maintaining records of all child support payments and disbursements
  • Enforce court orders (Family Court and Supreme court, other county, state, and countries)
  • Assist with making an existing order payable through the Child Support Unit.

How do you know if Child Support services are for you?

Just ask! All questions are welcomed . Contact the Child Support Unit for further explanation or to answer any questions you may have. 

How to Contact the Child Support Unit

Phone:
New York State Child Support Helpline
All calls must go through the NYS Child Support Helpline
1-888-208-4485

Email:
CSEWEBOneida@dfa.state.ny.us

Writing:
Oneida County SCU
800 Park Ave.
Utica, NY 13501

In Person:
You may also meet with an Investigator in person on weekdays from 8:30 am to 4:30 pm. All visitors will be required to pass through a security checkpoint at:

Oneida County -1ST FL INTAKE 2
800 Park Ave.
Utica NY 13501

Please provide your name, address, phone number, e-mail, and NYS Child Support account number with any correspondence.

FOR MORE CHILD SUPPORT INFORMATION PLEASE VISIT NYS CHILD SUPPORT WEBSITE AT: www.childsupport.ny.gov

Josie Panzone

Interim Child Support Unit Supervisor

FAQs

Q

Who can get help in obtaining child support & where do I go?

Q

How do I get a child support order?

Q

What is Parentage?

Q

I'm not married to my child’s other parent. Can I still get Child Support?

Q

I don't know where my child's absent parent is. Can you help with location?

Q

Why haven’t I received a payment?

Q

Can I get health insurance for my child through the Child Support Unit?

Q

My child support order is too low. How can I get it increased?

Q

I have a direct pay Child Support order/Divorce order, but the other parent doesn't pay. Can you help me?

Q

Can I get child support when the other parent lives in another state?

Q

How do I pay my child support?

Q

How can I safely pursue child support if I have concerns for my safety?

Q

How do I update my information with the Child Support Unit?

Q

What if I am having trouble making my child support payments?

Oneida County Partners