2010-2011 Home Energy Assistance Program

The 2010-2011 Home Energy Assistance Program, more commonly known as HEAP, will start November 1, 2010.

This program assists eligible low-income households with heating costs, heat related utility costs and applicant owned heating equipment repair or replacement.
Eligibility for a regular benefit is based on gross income and household size. In addition to income and household size, available resources are considered when determining eligibility for an emergency benefit.
There are several changes to the program for 2010-2011. Applicants will be required to provide verification of social security numbers for all household members. Certain applicants may qualify to participate in a telephone interview and may not need to appear for an in person interview. Please call the local HEAP office for additional information in regards to telephone interview requirements.
Oneida County Executive Anthony Picente, Jr. said, “In these difficult times, programs such as the Home Energy Assistance Program are beneficial in alleviating some of the financial difficulties that some of us may face with their heating related expenses. I encourage our residents to look at the HEAP income guidelines to see if they are eligible.”
The regular benefit amount ranges from $1.00 to $700.00. The benefit amount is based upon the household’s living situation and type of fuel used for heating. Living situation means the residence is the primary residence for the applicant and the applicant is the customer of record on the heating account with the fuel vendor. In the case of renter households where the heat is included in the rent, the benefit amount depends upon the household income and if the rent is subsidized.
The Heating Equipment Repair/Replacement component of the HEAP Program is open year round. Those seeking assistance for heating equipment repair or replacement must apply at the Department of Temporary and Disability Assistance. Please call the local office for further information.
The income guidelines have increased slightly for the 2010-2011 program year. The following chart lists the maximum monthly, weekly and bi-weekly gross income according to household size.
Household Size
Monthly Income
Weekly Income
Bi-Weekly Income
Eligible households in receipt of Temporary Assistance or Food Stamps may receive automatic payments and need only apply if an automatic payment is not received or if an emergency situation arises.
Those wishing to, may apply at the following locations:
Oneida County Department of Social Services
HEAP Department
800 Charlotte Street
Utica    NY    13501
Oneida County Department of Social Services
HEAP Department
300 West Dominick Street
 Rome    NY    13440
Mohawk Valley Community Action Agency
1721 Black River Blvd
Rome    NY    13440
Mohawk Valley Community Action Agency
5 Johnson Park
Utica, NY 13501
The Oneida County offices take applications Monday through Friday from 8:30 AM to 4:30 PM on a first come, first serve basis with priority given to those in an emergency situation.
Mohawk Valley Community Action gives appointments and is opened Monday through Friday from 8:30 AM to 4:00 PM and one Saturday per month from 8:00 AM to 12:00 Noon. The Saturday dates are to be determined and will be announced at a later date. Applicants are seen by appointment only. Emergency appointments are only done in the Rome office of Mohawk Valley Community Action. To make an appointment you may go into the office or call 339-5640.
In addition to seeing people in the office on Black River Blvd in Rome and Johnson Park in Utica, Mohawk Valley Community Action will have outreach sites available. The locations, dates and times will be listed in the local newspapers at a later date. There will also be notices posted at outreach sites.
The Office for the Aging also provides outreach service sites. Please call 798-5456 for the locations, dates and times.
Any senior who did not receive a benefit last year but wishes to receive an application in the mail may call Office for the Aging at 798-5456 and request to be added to the mailing list.
For those needing assistance completing the application help is available. If you are a senior citizen or disabled contact The Office for the Aging at 798-5456 in Utica and 356-0550 in Rome. Otherwise, contact Mohawk Valley Community Action Agency at 339-5460 in Rome and 624-0821 in Utica.
The New York State Department of Temporary Assistance will be mailing applications to households that received a benefit in the 2009-2010 benefit year. The mailings to senior citizens, code A SSI recipients and those households with a vulnerable household member will be staggered according to zip code and start in August. Applications for all other households will be mailed starting the second week of October 2010.
Applications are also available to be down loaded and printed from the state HEAP website at: http://www.otda.state.ny.us/main/heap
Additionally, New York State has instituted a web site called myBenefits.The myBenefits site gives you tools for getting information on New York State’s programs and benefits
To use myBenefits, open a web browser and go to http://www.mybenefits.ny.gov. Click on the button for the tool you would like to use and follow the instructions on the screen. Keep in mind that all of your information will stay private and secure.
You will be asked some basic questions about your family, your money and your bills. Based on your answers, it will tell you if you might be able to get help with the following:
  • Help with buying food
  • Temporary Assistance (TA)
  • Special tax credits
  • Home Energy Assistance
  • WIC - Women, Infants and Children
  • Prescription drug insurance coverage for seniors
  • Various Health Insurance programs for individuals, families, children, and sole proprietors
The questions will take about 10 minutes to answer. Your personal information is not saved after you leave the website.